Phi Beta Sigma Fraternity, Inc.

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Phi Beta Sigma Fraternity, InC.
An Equal Opportunity Employer

Job Description
As of January, 2008

Constituency Relations/Membership Specialist

IMMEDIATE SUPERVISOR(S):
Executive Director

AVAILABILITY:
Immediate

CLASSIFICATION:
Exempt, Full-Time (8:00a.m.-5:00p.m.)

SALARY:
Salary is commensurate with experience

SUMMARY:
The Constituency Relations/Membership Specialist will develop, implement, monitor and maintain procedures and communication pertinent to the effective and efficient operation of customer service responsiveness, both to internal and external constituent groups.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Monitor and implement communication and responses to inquiries that will ensure on-time delivery and customer/membership satisfaction.
2. Will meet customer service goals set by the Executive Director.
3. Will serve as a customer service agent for those expressing interest in fraternity membership
4. Will serve as point of contact for various constituent groups
a. Will research and resolve membership matters

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
1. Requires a bachelor’s degree
2. Excellent verbal and written communication skills
3. Able to work with minimum supervision
4. Customer service driven
5. Knowledge of MS Office (Word, PowerPoint, Excel, Publisher and Outlook)
6. Able to multi-task
7. Professional appearance
8. Ability to organize and prioritize numerous tasks and complete them under time constraints
9. Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines
10. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
11. Knowledge of higher education institutional hierarchies and departmental designs relevant to academic and Greek life a plus

WORKING CONDITIONS AND PHYSICAL EFFORT:
1. Work is normally performed in a typical office work environment
2. Work is normally performed at an assigned workstation
3. Required to sit for long periods of time
4. Occasion travel required for fraternity conferences
5. Infrequent light physical effort required
6. No or very limited exposure to physical risk

PROCESS:
Submit resume to:

Phi Beta Sigma Fraternity, Inc.
c/o Executive Director
145 Kennedy Street, N.W.
Washington, DC 20011-5294
(202) 726-5434
(202) 882-1681 (fax)

In addition to the submission of a resume, qualified candidates may be invited to interview; we reserve the right to administer standard office tests to measure office skills aptitudes; and we require a list of professional references. All candidates given serious consideration would agree to have a criminal background check completed upon their application for hire.

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